Trouble opening an account? Payment stuck? Questions about a bonus? — You'll find answers to all of it right here. Our support team is by your side 24/7, seven days a week.
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Welcome to bg306. We understand that occasional hiccups are part of any online gaming platform — whether it's a login issue, a deposit that hasn't reflected in your balance, or a question about a bonus. This Help Centre is designed so you can resolve most issues on your own, before you even need to reach out to us.
Our support team consists of trained Bangladeshi agents who speak your language and understand your needs. You'll never be required to communicate in English — full support is available entirely in Bangla.
Click the "Forgot Password" link on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes under 2 minutes.
Go to the "Identity Verification" section in your Account Settings. Upload photos of the front and back of your NID card, along with a selfie. Verification is typically completed within 24 hours.
For this, you'll need to contact customer support directly. For security reasons, mobile number changes cannot be made automatically. The support team will verify your identity and make the update on your behalf.
If your account has been temporarily suspended, contact us via Live Chat. The support team will explain the reason and, once you provide the necessary information, reactivate your account quickly.
Sometimes a deposit via bKash or Nagad may take a little longer to reflect — this is usually due to a network delay. bg306's system verifies transactions and credits your balance within 15 minutes at most. If it takes longer, contact support with your transaction ID.
Please note that withdrawals are only processed once your account has been fully verified. If your KYC verification is still pending, complete that first. Once verified, withdrawals are typically processed within 10 to 30 minutes.
If you can't find the answer yourself, our team is always ready to help
The first few days as a new member at bg306 can feel a bit unfamiliar. Questions like how to place a bet, where to find bonuses, or how to withdraw funds are completely normal. That's exactly why our Help Centre exists — to guide you through every step with confidence.
The most common question we get at bg306 is: "I sent money via bKash, but my balance hasn't updated." This can often be resolved on your own. First, confirm that you sent to the correct number and that the transaction ID was submitted properly. If it's been more than 15 minutes, contact support — share your transaction ID, the time of transfer, and the amount, and we'll get it sorted quickly.
Bonuses can be confusing, so here's how they work at bg306: every bonus comes with a specific turnover requirement, meaning the bonus funds cannot be withdrawn directly — you must place a certain amount in bets before they become withdrawable. For example, if your bonus is ৳500 with a ×10 turnover requirement, you'll need to wager ৳5,000 for the bonus to be released. Full terms are available on the Promotions page.
In Sports Betting, questions about bets can arise when a match is cancelled or results are incorrect. Under bg306's policy, if a match is cancelled, the full stake is generally refunded. If you believe there's an error in the result, take a screenshot of your bet and contact support. bg306 is committed to providing a fair resolution every time.
A note for app users — if the app crashes or a game freezes mid-session, try closing the app completely and reopening it. This resolves the issue in most cases. If the problem persists, try clearing the cache. If it still doesn't work, reach out to our app support team — providing your device model and Android/iOS version will help us resolve it faster.
Many users ask about security at bg306. Our platform uses internationally standard encryption to keep your password, banking details, and personal data fully protected. That said, stay vigilant — never share your password or OTP with anyone over the phone or via messages. No official bg306 agent will ever ask for your password.
We take responsible gaming seriously. If you ever feel that gaming is getting out of control, let us know. bg306 offers self-exclusion, deposit limits, and the option to take a temporary break. This isn't a sign of weakness — it's a smart way to stay in control. Visit our Responsible Gaming page to learn more.
Overall, the bg306 Help Centre is here to make things as hassle-free as possible. We believe great support isn't just about fixing problems — it's about making sure you can play with complete peace of mind. Whatever the issue, we've got you covered.
